Area Manager - Aftersales (Automotive Industry)

Join Sime Darby Motor Group, a leading name in the automotive industry, as an Area Manager - Aftersales in the vibrant region of Badung, Bali. This is a unique opportunity to drive operational excellence, enhance customer satisfaction, and lead a dynamic team of aftersales professionals. You'll be at the heart of our operations, ensuring our customers receive the best service and support, all while contributing to the growth and success of our aftersales department.

As an Area Manager, you'll manage and supervise aftersales activities, including service, parts, and customer care. You'll develop and implement strategies to improve service quality, customer retention, and overall operational efficiency. This role is perfect for those who thrive in a fast-paced environment and are passionate about automotive service and customer satisfaction.

If you're ready to take your career to the next level and make a significant impact in the automotive industry, we invite you to apply for this exciting opportunity at Sime Darby Motor Group in Badung, Bali.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise aftersales activities including service, parts, and customer care.
• Develop and implement strategies to improve service quality, customer retention, and operational efficiency.
• Monitor and analyze service performance metrics to identify areas for improvement.
• Ensure compliance with company policies, regulations, and industry standards.
• Lead and mentor a team of aftersales professionals, fostering a culture of excellence and continuous improvement.
• Build and maintain strong relationships with customers and stakeholders.
• Coordinate with other departments to ensure seamless integration of aftersales services.
• Stay updated with industry trends and best practices to drive innovation in aftersales operations.

🎓 Kualifikasi & Syarat

• Minimum 5 years of experience in aftersales management, preferably in the automotive industry.
• Proven track record of successfully managing aftersales operations and teams.
• Strong knowledge of automotive service and repair processes.
• Excellent leadership and communication skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using Microsoft Office Suite and other relevant software tools.
• Valid driver's license and clean driving record.
• Bachelor's degree in Business Administration, Automotive Engineering, or related field.

🛠️ Keahlian

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